TERMS AND CONDITIONS

Local Baniya

Last Updated: 18/06/2026

These Terms and Conditions (“Terms”) govern your use of the website www.localbaniya.com (the “Platform”) and any purchase you make through it, operated by Local Baniya (“we”, “us”, “our”). By accessing the Platform, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

These Terms are governed by the laws of India, including the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000.

1. About Us

Local Baniya sells grocery, perishable, and general retail products through the Platform to customers located in India. Product categories, descriptions, and availability may change from time to time without prior notice.

2. Eligibility

You must be at least 18 years of age and capable of entering into a legally binding contract to use the Platform or place an order. If you are under 18, you may use the Platform only with the involvement of a parent or legal guardian.

3. Account Registration

You may need to create an account to place an order, providing accurate and complete information including your name, contact details, and delivery address.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us immediately of any unauthorised use of your account.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Products and Pricing

We make reasonable efforts to display accurate product descriptions, images, and prices. However, slight variations in packaging, weight, or appearance (especially for perishable items) may occur.
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
We reserve the right to modify prices, withdraw products, or limit order quantities at any time without prior notice.
In the event of a pricing or listing error, we reserve the right to cancel the affected order and issue a full refund, even if the order has been confirmed.

5. Orders and Order Acceptance

Placing an order on the Platform is an offer to purchase, which we may accept or decline at our discretion.
An order is confirmed only once you receive an order confirmation via email, SMS, or in-app notification.
We reserve the right to cancel any order due to product unavailability, suspected fraud, errors in pricing or product information, or issues with delivery to your location.

6. Payments

We accept payment via Cash on Delivery (COD) and online payment methods, including cards, UPI, and digital wallets, as made available on the Platform from time to time.
Online payments are processed through third-party payment gateway providers. We do not store your full card, UPI, or bank account details on our servers.
For Cash on Delivery orders, payment must be made in full at the time of delivery. We reserve the right to restrict or withdraw the COD option for certain products, locations, or order values.
In case of a failed or duplicate payment, any amount debited will be refunded to the original payment method within a reasonable timeframe, subject to your bank's or payment provider's processing times.

7. Delivery

We aim to deliver orders within the estimated delivery window shown at checkout; however, delivery times are estimates and not guaranteed, and may be affected by factors beyond our control (weather, logistics delays, location accessibility, etc.).
You are responsible for providing an accurate and complete delivery address. We are not liable for delays or failed deliveries caused by incorrect address information.
Risk and ownership of products pass to you upon successful delivery.
If delivery fails due to your unavailability or refusal to accept the order, we reserve the right to charge applicable re-delivery fees or cancel the order, with any refund subject to deductions for delivery costs already incurred.

8. Cancellations, Returns, and Refunds

You may cancel an order before it has been dispatched by contacting us or through the Platform, where this option is available.
Due to the nature of perishable goods (such as fresh produce, dairy, and similar items), returns or refunds for these products will only be accepted if the item received is damaged, spoiled, expired, or materially different from what was ordered, and such issues must be reported within 24 hours of delivery, with photographic evidence where applicable.
For general retail/non-perishable products, returns may be accepted within [X days] of delivery, provided the product is unused, undamaged, and in its original packaging, except where the product falls under a non-returnable category (such as opened personal care or hygiene items).
Refunds, once approved, will be processed to your original payment method (or as store credit, where applicable) within a reasonable timeframe, subject to your bank's or payment provider's processing times.
We reserve the right to refuse a return or refund request that does not meet the conditions above or that appears fraudulent or abusive.

Note: This section currently reflects a sample policy. You should finalise your actual return window, exceptions, and process before publishing this page.

9. User Conduct

When using the Platform, you agree not to:

Provide false, inaccurate, or misleading information
Use the Platform for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorised access to the Platform, other user accounts, or our systems
Interfere with or disrupt the security or proper functioning of the Platform
Resell products purchased from the Platform for commercial purposes without our written consent

10. Intellectual Property

All content on the Platform, including the Local Baniya name, logo, text, graphics, images, and software, is the property of Local Baniya or its licensors and is protected under applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without our prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law, Local Baniya shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform or products purchased through it, including but not limited to loss of data, loss of profits, or delays in delivery caused by factors beyond our reasonable control. Our total liability for any claim arising from an order shall not exceed the amount paid by you for that order.

Nothing in these Terms limits any rights you may have as a consumer under the Consumer Protection Act, 2019, which cannot be excluded by agreement.

12. Third-Party Links and Services

The Platform may contain links to third-party websites or rely on third-party services (such as payment gateways or delivery partners) for certain functions. We are not responsible for the content, policies, or practices of any third-party websites or services, and your use of them is subject to their own terms and policies.

13. Indemnity

You agree to indemnify and hold Local Baniya, its officers, employees, and partners harmless from any claims, losses, damages, or expenses (including legal fees) arising out of your breach of these Terms or misuse of the Platform.

14. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations under these Terms if such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, pandemics, or disruptions to transportation or supply chains.

15. Modification of Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect upon being posted on the Platform with a revised “Last Updated” date. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts at [City, State], India. You are encouraged to first raise any complaint with our customer support or Grievance Officer before pursuing other remedies.

17. Contact Us

For questions, concerns, or complaints regarding these Terms, please contact:

Contact No: 7304117060