PRIVACY POLICY

Local Baniya

Last Updated: 18/06/2026

Local Baniya (“we”, “us”, “our”) operates the website www.localbaniya.com, through which we offer products for sale to customers in India. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or make a purchase on the Platform.

This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), to the extent applicable.

By using the Platform, placing an order, or creating an account, you agree to the collection and use of your information as described in this Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide Directly

Name, email address, and phone number
Billing and shipping address
Account login credentials (username and password)
Order details and purchase history
Payment information (processed via our payment gateway partner — we do not store full card or UPI credentials on our own servers)
Communications you send us, such as customer support queries, reviews, or feedback

1.2 Information Collected Automatically

IP address, browser type, and device information
Pages visited, time spent on the Platform, and referring website
Cookies and similar technologies necessary for the Platform to function (e.g., to keep you logged in or remember items in your cart)

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including payment processing, shipping, and delivery
To create and manage your account on the Platform
To communicate with you about your orders, account, or customer support requests
To send order confirmations, shipping updates, and (where you have opted in) promotional communications
To improve our Platform, products, and services
To detect, prevent, and address fraud, security issues, or technical problems
To comply with applicable laws, regulations, and legal processes

3. Legal Basis for Processing

We process your personal data on the basis of: (a) your consent, given at the time of providing information or creating an account; (b) the necessity of processing to fulfil a contract with you (such as completing your order); and (c) our legitimate business interests, including fraud prevention and Platform security, balanced against your rights.

4. Sharing of Information

We do not sell your personal information. We may share your information only with:

Shipping and logistics partners, to deliver your orders
Payment gateway providers, to process your payments securely
Service providers who help us operate the Platform (e.g., website hosting, customer support tools), under confidentiality obligations
Government authorities or law enforcement, where required by applicable law, court order, or to protect our legal rights

We do not currently share your information with third-party advertising or analytics networks.

5. Data Storage and Security

We store your personal information on secure servers and implement reasonable security practices, including encryption of sensitive data during transmission, restricted access to personal data on a need-to-know basis, and regular review of our security practices, in line with the requirements of the IT Act, 2000 and applicable rules.

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any data security incidents.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including to comply with our legal, accounting, or reporting obligations. Order and transaction records are typically retained for [X years] in line with applicable tax and consumer protection laws. You may request deletion of your account data at any time, subject to our legal retention obligations.

7. Your Rights

Subject to applicable law, including the DPDP Act, 2023, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent for processing (e.g., opt out of marketing emails) at any time
Nominate another individual to exercise your rights in the event of your death or incapacity
Lodge a grievance with our Grievance Officer (see Section 11) or, where applicable, with the Data Protection Board of India

To exercise any of these rights, please contact us using the details in Section 11.

8. Cookies

Our Platform uses essential cookies required for core functionality, such as maintaining your login session and shopping cart. These cookies do not track you across other websites and are not used for third-party advertising. You can disable cookies through your browser settings, but doing so may affect the functionality of the Platform, such as your ability to stay logged in or complete a purchase.

9. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated Policy on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically. Continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

11. Contact Us

For questions, concerns, or privacy-related requests, please contact:

Contact No: 7304117060