Cancellation & Refund Policy
At Local Baniya, customer satisfaction is our priority. We strive to deliver fresh, high-quality products and a seamless shopping experience. This Cancellation & Refund Policy explains when an order can be cancelled, returned, replaced, or refunded.
1. Order Cancellation
Before Dispatch
Customers may request cancellation of their order before it has been dispatched.
If the cancellation request is approved before dispatch, a full refund (for prepaid orders) will be initiated.
Refunds will be processed to the original payment method.
After Dispatch
Once an order has been shipped, it cannot be cancelled.
If you no longer wish to receive the order after dispatch, please contact our customer support team. Cancellation after shipment is subject to our operational policies and may not always be possible.
2. Orders Cancelled by Local Baniya
In rare situations, Local Baniya may cancel an order due to:
Product being out of stock
Pricing or technical errors
Delivery location being non-serviceable
Suspected fraudulent activity
Operational constraints
If a prepaid order is cancelled by Local Baniya, the full amount paid will be refunded to the original payment method.
3. Return & Replacement Policy
Most products sold by Local Baniya are non-returnable due to hygiene, freshness, and safety reasons.
However, returns or replacements may be accepted if:
You receive a damaged product.
You receive an expired product.
You receive an incorrect product.
An item is missing from your order.
The product is defective or unfit for consumption upon delivery.
To be eligible, you must report the issue within 24 hours of delivery.
4. Non-Returnable Products
The following products are generally not eligible for return or refund unless they are damaged, defective, expired, or incorrectly delivered:
Fresh fruits and vegetables
Dairy products
Frozen foods
Bakery products
Meat, seafood, and poultry
Personal care and hygiene products
Opened or used products
Products damaged due to improper storage or handling after delivery
5. How to Request a Refund or Replacement
If you experience an issue with your order, please contact our customer support within 24 hours of delivery.
Please provide:
Order Number
Product Name
Clear photographs of the product
Photographs of the packaging
Unboxing video (recommended for damaged or incorrect deliveries)
Our team will review your request and may contact you for additional information if required.
6. Refund Process
Once your request has been verified and approved:
Refunds for prepaid orders will be initiated to the original payment method.
Refund processing is generally initiated within 5–7 business days after approval.
Depending on your bank or payment provider, the amount may take additional time to reflect in your account.
For Cash on Delivery (COD) orders, refunds (where applicable) will be processed through bank transfer or any other method communicated by our customer support team.
7. Replacement Policy
Where feasible, Local Baniya may provide a replacement instead of a refund.
If the same product is unavailable, we may:
Offer an alternative product with your consent, or
Issue a full refund for the affected item.
8. Refund Not Applicable
Refunds or replacements will not be provided in the following situations:
Change of mind after delivery.
Incorrect product ordered by the customer.
Incorrect delivery address or contact information provided.
Product has been opened, consumed, or partially used (except where a quality issue is reported).
Complaint raised after the reporting window.
Minor variations in product appearance, packaging, or manufacturer updates that do not affect quality.
9. Quality Assurance
We carefully inspect products before dispatch. If you receive a product that does not meet our quality standards, please notify us immediately so we can investigate and resolve the issue promptly.
10. Contact Us
For cancellation, refund, or replacement requests, please contact our customer support using the details provided on the Local Baniya website.
Our team will make every effort to resolve your concern as quickly as possible and ensure a satisfactory shopping experience.